Sony catching heat from customers not Anonymous about Playstation Network

Today is the fifth day the Playstation Network is down.  As this columnstated last week, that the longer the network was down, the more Playstation 3 owners were likely to turn on.  For the first couple of days, the Anonymous web page, and the Operation Sony Facebook page were being lit up by angry PS3 owners.  Over the holiday weekend, as most people in Los Angeles and the rest of the United States had other things to do, it seemed to lighten up.  Sony now has a daily blog post on how they are working on the network, which they stated was subjected to a hacker attack and have no ETA on it coming back up.  Playstation owners are beginning to express frustration with the network being intentionally disabled by Sony and the scarce communication they are offering.

Sucker Punch, the developer of the highly anticipated action game, Infamous 2 has extended their beta due to the Playstation Network status.  It remains to be seen ifSony will offer any compensation to Playstation 3 owners as Microsoft did.  With a slew of big releases last week, including Portal 2, Mortal Kombat and SOCOM only Portal 2 offers a significant single player adventure.  Much has been made about level or quality of communication Sony provides their customers.  Some of these problems can be dismissed as cultural but, an apology and some token gesture towards Playstation owners would go a long way to help the maker of this generation’s third place home console.

The following is the latest update from Sony’s Senior Director of Communications and Social Media, Patrick Seybold: “I know you are waiting for additional information on when PlayStation Network and Qriocity services will be online.  Unfortunately, I don’t have an update or timeframe to share at this point in time.  As we previously noted, this is a time intensive process and we’re working to get them back online quickly.  We’ll keep you updated with information as it becomes available.  We once again thank you for your patience.”

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